RETURNS & REFUNDS
We really hope you will be over the moon with your purchase. If you are not we can accept returns or exchanges as long as the item you wish to return is in the condition it arrived in.
We do not accept cancellations but please contact us if you have a problem.
Please contact us at email@example.com to arrange a return within 7 days of receiving your goods. Items must be returned within 28 days of you receiving the goods for the refund to be processed. A full refund will be issued once the item has been received back with us via the original payment method. Return postage is at the cost of the buyer.
If you need to exchange the item for a different item please contact us at firstname.lastname@example.org to arrange an exchange within 7 days or receiving your goods. Items must be returned within 28 days of you receiving the goods for the exchange to be processed. Return postage and postage for the exchanged item is at the cost of the buyer.
If an item is defective, damaged or you receive the wrong item please contact us at email@example.com so we can put the issue right.
We cannot accept returns on items that have been personalised unless they are defective, damaged or a mistake has been made by us. Please double check all details submitted are correct to avoid any mistakes.
Exemptions for hygiene reasons
Due to the nature of reusable baby wipes and bibs we are unable to accept returns on these items.
Conditions of Return