Terms and Conditions

These terms and conditions govern your use of our website. 

Please read these terms and conditions carefully before placing an order. Your continued use of this website confirms your acceptance of these terms. 

Contract

Once you have placed an order on the website you will receive acknowledgement of this order by email. This forms the contract between yourself and Bear, Fox & Moon.

Supply

We aim to supply all goods in a timely manner. Any goods that are listed as 'in stock' will be dispatched within 48 hours of the order being placed, via Royal Mail (second class). In the unlikely event, but If for any reason there is a problem with the stock of an item you will be contacted by email as soon as possible to inform you of the problem. You will then be entitled to a full refund. If an item being out of stock takes your order calue under a delivery threshold the original value will still be used to calculate postage costs.

If you have placed an order for a 'made to order item' the current turnaround time will be clearly displayed on the page you place your order on. The turnaround time will be kept updated. Please check you are happy with the turnaround time before placing an order. Turnaround time refers to the amount of time until the order will be ready to post. Delivery time will then be added on to this.

 

For all orders, you will be contacted by email when your order has been dispatched. Royal mail provide an excellent service but ultimately their delivery times are out of our control. If you have not received your parcel 10 days after receiving notification that it has been dispatched, please contact us at bearfoxmoon@outlook.com so that this can be investigated.

Contact 

 

We will contact you by email to confirm your order and to inform you when your order has been dispatched. If you subscribe to an email newsletter you will be contacted no more than once a month to be informed of any new products or special offers. You can unsubscribe from the newsletter at any time.

Delivery

Every effort will be made to dispatch goods (fabrics and ready to post items) within 48 hours of the order being placed. However, in exceptional circumstances this may not be possible and goods will be dispatched as soon as possible.

If your order consists of fabric/ready to post items and made to order items they will be sent out at the same time when the made to order item has been completed (current turnaround times will be shown on the 'made to order items' page and refer to the time until the item is ready to post, not when you will receive the item). If you require the fabric/ready to post items earlier, please place the orders separately.

UK Delivery is by Royal mail second class.

 

Postage and packaging is calculated at the checkout based on weight and size of the package.

 

Rates start at £1.20 and will be no more than £3.20. 

 

Delivery is free on all orders over £40.

Returns & Refunds

Please see our returns and refunds policy here.

Complaints

It is our aim to have a happy and positive relationship with all of our customers. If you are unhappy with a product or the service you receive please contact us so we can put this right.

Law

Any contract for your purchase from Bear, Fox & Moon is governed by the Law of England and Wales, and you agree that such contract will be subject to the non-exclusive jurisdiction of the England and Wales courts.

Intellectual property rights

 

Bear, Fox & Moon is the owner of all intellectual property rights contained in this website.

We try to make sure the website is up and running at all times. However, we are not responsible for the website being temporarily unavailable due to technical issues out of our control.

We do our very best to photograph goods in natural daylight but colours may vary slightly from computer to computer. Also, if a repeat order is placed the orders may be from different batches in which the colour may vary very slightly.

Privacy and Data

Please view our privacy policy here

Contact

Please contact us at bearfoxmoon@outlook.com, 07920448649, 7, IP18 6PN.